Diagnosis of Neglect
We analyze every step of your checkout process to identify the friction points that cause your customers to leave without making a purchase. We review everything from the product page to the final click before payment, identifying technical barriers, questions about shipping costs, or simply a poor user experience. This drop-off map is the starting point for building a strategy that really works. We use advanced analytics tools, heat maps, and session recordings to get an accurate snapshot of your users’ behavior. This initial diagnosis is crucial because it allows us to stop making assumptions and start making decisions based on real data. We don’t apply a one-size-fits-all formula; we understand the specific challenges facing your e-commerce business so we can solve them at the root.
We analyze every step of your checkout process to identify the friction points that cause your customers to leave without making a purchase.
- Identifying points of leakage at checkout.
- Usability and User Experience Analysis.
- Diagnosis of technical or speed-related issues.
- Understanding Buyer Behavior.
- A foundation for a tailored recovery strategy.









